Security and accessibility of the secure areas

Merchant channels

FID Trust International ( www.companieshouseonline.com ) takes security very seriously, which is why we have chosen to use the online credit card processing facilities provided by:

1. Metacharge Limited (PayPoint.net, PayPoint PLC), 46-48 East Smithfield, London E1W 1AW, United Kingdom.

Metacharge Limited have also chosen to provide Virtual Terminal facilities for the credit / debit card transactions which can be made by telephone and fax. Understandably this way of processing orders can have a negative effect but because of the additional security measures taken by the FTI (Credit Card Authorization Form, security check on allocated stuff etc.) – this type of payment will be provided absolutely secure.

Accessing secure areas of the FTI site

This information is provided to help with issues experienced when accessing secure areas of the FTI site.

Please read the instructions carefully. Do not follow these instructions if you're connected to an open network, or your computer is at any time part of a network (e.g. laptops used both at work and home). Changing settings on a network computer can affect the entire network. If you're in any doubt at all, or you need some help, please contact the FTI team before you change anything. FTI cannot be held responsible for misuse of this information and will not accept liability for any damage caused.

FTI hope that you enjoy services provided on the www.companieshouseonline.com site.

How to configure Internet Explorer to use Secure Sockets Layer (SSL) versions 2.0 and 3.0

1. Open 'Internet Explorer'
2. Click on 'Tools'
3. Click on 'Internet Options'
4. Click on 'Advanced'
5. Tick the box labeled use 'SSL 2.0'
6. Tick the box labeled use 'SSL 3.0'
7. Click on 'Security' Click on 'Default Level'

How to change the cipher strength in Internet Explorer

The cipher strength value in your Internet Explorer must show a "128-bit encryption" (minimum). If the encryption levels are lower, say 0 bit, you can not have access to secure sites. You can check your cipher strength value in Internet explorer following this instruction:

1. Open Internet Explorer.
2. Click on Help
3. Click on 'About Internet Explorer'
4. Under the section where the Internet explorer version is mentioned you would find cipher strength value. If it is 0 bit, then you need to reinstall the Internet explorer.

Please follow the steps below to download Internet explorer:

1. Download and install Microsoft Internet Explorer or reinstall Microsoft Internet Explorer from the following Web site: http://www.microsoft.com/windows/ie/default.asp
2. Restart the computer. Start Internet Explorer, and then click About Internet Explorer on the Help menu. Verify that Cipher Strength is 128-bit.

How to clean Cache and Cookies

Common mistake of the users: The following procedure will not affect your favorites. It is advisable to clear the cache and history regularly to prevent any problems.

1. Open 'Internet Explorer'
2. Click on the 'Tools' menu
3. Click on 'Internet Options'
4. On the general tab
5. Under the heading temporary Internet files, click on 'delete'
6. Put the 'tick' in to delete all off line content, click on 'ok'
7. Click on the 'settings button'
8. Click on 'view files'
9. Click on 'Edit'
10. Click 'select all'
11. Click 'file'
12. Click 'delete'
    You will get the following message: 'Are you sure you want to delete the selected cookie(s)?'
    Click 'yes' (Please be aware it will not delete the index.dat file).
13. Click on 'Clear History'
    You will get the following message: 'Are you sure you want windows to delete your history of visited websites?'
14. Click 'Yes'
15. Click on the 'Security' tab
    Select the zone that you wish to alter the settings off; in most cases this will be Internet.
    The security level for this zone should be set to 'Medium'
16. Click 'Ok' and close all the screens you have left open.

Please also ensure that you have cookies enabled within your Internet Option settings.